Return & Refund Policy

Order Confirmation

Once an order is placed and confirmed, it enters our production or fulfillment process. Customers are responsible for reviewing all specifications, measurements, materials, finishes, and layouts before approving their order.

Sunstar Cabinetry is not responsible for errors in measurements, selections, or specifications once an order has been approved by the customer.

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Custom Cabinetry & Made-to-Order Products

All custom cabinetry, built-to-order cabinets, modified cabinet sizes, custom finishes, and special orders are final sale.

Because these products are manufactured specifically for each project, they cannot be cancelled, returned, or refunded once production has begun.

This includes, but is not limited to:

• Custom cabinet dimensions

• Custom finishes or colors

• Custom material selections

• Modified cabinet configurations

• Special order hardware or accessories

• Project-specific design layouts

Deposits placed on custom cabinetry are non-refundable once the order enters production.

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Ready-to-Install (RTI) & Standard Products

For non-custom, ready-to-install products, returns may be requested within 14 days of delivery.

To be eligible for a return:

• Items must be unused and uninstalled

• Items must be returned in original packaging

• Items must be in resalable condition

• Proof of purchase must be provided

Approved returns may be subject to a restocking fee of up to 25%.

Return shipping costs are the responsibility of the customer unless the return is due to a verified error by Sunstar Cabinetry.

Items returned without prior authorization will not be accepted.

To request a return, contact:
sales@sunstarcabinets.ca

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Damaged or Incorrect Items

All orders must be inspected within 48 hours of delivery.

If an item arrives damaged, defective, or incorrect, please contact us immediately with clear photos of the product and packaging so we can review the issue.

Once verified, Sunstar Cabinetry will determine the appropriate resolution, which may include:

• Replacement parts

• Product replacement

• Repair solutions

• Store credit where applicable

Damage reported after 48 hours may not be eligible for replacement.

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Installation & Project Conditions

Sunstar Cabinetry is not responsible for issues resulting from:

• Improper installation

• Structural or wall irregularities

• On-site measurement errors provided by the customer

• Third-party modifications

• Improper storage of materials after delivery

All cabinetry must be installed by qualified installers following proper industry practices.

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Exchanges

We do not offer direct exchanges.

If a product is eligible for return and approved, customers may place a new order separately.

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Refund Processing

If a return is approved, refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Shipping charges, delivery fees, and installation services are non-refundable.

Processing times may vary depending on your bank or payment provider.

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Contact

For return requests or questions regarding your order:

Sunstar Cabinetry
Email: sales@sunstarcabinets.ca